Business Process Manager

Coral Gables
Posted 1 year ago

Business Process Manager


Responsible for reviewing, analyzing, and developing business processes in order to gain a complete understanding of current procedures, identify improvements, document those processes, and connect in the organization.

Duties and Responsibilities:

  • Assist and support management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows and work processes defining the utilization of the Pentagon 2000 SQL database.
  • Coordinate cross-functional forums to lead documentation of the best business practices to improve user efficiency, customer service levels and overall quality.
  • Assist business change management through new process document creation and updates to existing documentation, in support of organizational policies and procedures.
  • Drive accuracy and consistency in approach to documentation aligning with quality business documentation standards.
  • Identify issues in existing processes and procedures ensuring clarity and consistency in all levels of business documentation.


Qualifications (Education, Knowledge & Skills): 

  • Bachelor’s degree in Business Administration with some financial analysis background and a minimum of five years’ experience in business process analysis and technical writing.
  • Must have a wide degree of creativity and analytical thought.
  • Strong analytical and logical problem solving skills.
  • Must have exceptional interpersonal communication and relational skills, good organizational and project management skills; sound judgment; initiative; flexibility; detail-oriented.
  • Must be proficient in Microsoft Windows/Microsoft Office (Word & Excel) and MS Visio.
  • Experience working virtually with colleagues.
  • Must be able to multi-task.
  • Must exhibit a high level of confidentiality with work product.


Job Features

Job CategoryBusiness Process/Analysis

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